Knightsbridge Removals Service Terms and Conditions
These Terms and Conditions set out the basis on which Knightsbridge Removals provides removal, relocation and associated services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
1.1 Client means the individual, company or organisation that requests or uses the services of Knightsbridge Removals.
1.2 Company means Knightsbridge Removals, the provider of removal and associated services.
1.3 Services means any removal, packing, loading, unloading, transport, storage or related services provided by the Company.
1.4 Goods means any items, furniture, personal belongings, equipment or property which are the subject of the Services.
1.5 Quotation means the written or otherwise recorded estimate or fixed price provided by the Company to the Client for the Services.
1.6 Contract means the agreement between the Client and the Company incorporating these Terms and Conditions and any Quotation accepted by the Client.
2. Scope of Services
2.1 The Company provides domestic and commercial removals, including packing, loading, transportation, unloading and unpacking where agreed in advance.
2.2 The exact scope of the Services shall be as described in the Quotation and any subsequent written confirmation issued by the Company.
2.3 Any additional services requested by the Client that are not included in the original Quotation may incur extra charges and will be provided subject to availability and mutual agreement.
2.4 The Company operates within the United Kingdom and may, by prior agreement, provide services involving cross-border transport subject to additional terms and charges.
3. Booking Process
3.1 All bookings are subject to availability and the Company reserves the right to decline any booking request at its discretion.
3.2 The Client may request a Quotation by providing accurate details of the property, access arrangements, type and quantity of Goods, and the collection and delivery addresses.
3.3 Quotations are based on the information supplied by the Client. If the information provided is incomplete or inaccurate, the Company reserves the right to amend the Quotation or apply additional charges.
3.4 A booking is only confirmed when the Client has formally accepted the Quotation and, where required, paid any specified deposit. Verbal or provisional bookings are not binding on the Company.
3.5 The Client is responsible for checking the details of the Quotation and any booking confirmation and must notify the Company promptly of any errors or changes required.
4. Quotations and Pricing
4.1 Unless otherwise stated, Quotations are valid for 30 days from the date of issue and are subject to availability.
4.2 Quotations are based on reasonable access, normal working hours, and the Services described. Additional charges may apply for awkward access, long carries, waiting time, delays outside the Companys control, or work carried out outside normal hours at the Clients request.
4.3 The Company reserves the right to adjust prices to reflect changes in fuel costs, tolls, local congestion charges, parking charges, or other costs beyond the Companys control that arise between the date of the Quotation and the date of the Services.
4.4 Unless expressly stated otherwise, prices quoted are exclusive of any local authority charges such as parking suspensions, permits, or restrictions which are the responsibility of the Client.
5. Payments and Deposits
5.1 The Company may require a deposit to secure a booking. The amount and due date of any deposit will be stated in the Quotation or booking confirmation.
5.2 Unless otherwise agreed in writing, all balances are payable no later than the date of the move and, in any event, before unloading is completed at the delivery address.
5.3 Payment methods accepted by the Company will be confirmed during the booking process. The Client is responsible for ensuring cleared funds are available by the due date.
5.4 If the Client fails to make any payment when due, the Company reserves the right to suspend or cancel the Services, retain the Goods until payment is received in full, and charge interest on overdue amounts at the statutory rate permitted under UK law.
5.5 Any queries regarding an invoice must be notified to the Company in writing within 7 days of the invoice date. This does not affect the Clients obligation to pay undisputed amounts by the due date.
6. Cancellations and Postponements
6.1 The Client may cancel or postpone a booking by giving notice to the Company. Cancellation or postponement charges may apply as set out in this clause.
6.2 If the Client cancels or postpones the Services more than 7 days before the agreed service date, any deposit may be refunded at the Companys discretion, less any reasonable administrative costs incurred.
6.3 If the Client cancels or postpones the Services between 7 days and 48 hours before the agreed service date, the Company may charge up to 50 percent of the total quoted price.
6.4 If the Client cancels or postpones the Services less than 48 hours before the agreed service date, the Company may charge up to 100 percent of the total quoted price.
6.5 The Company may cancel the Services without liability to the Client if the Client fails to make any payment when due, fails to provide necessary information or access, or otherwise breaches these Terms and Conditions.
6.6 In the unlikely event that the Company must cancel or significantly alter the Services due to circumstances beyond its reasonable control, the Company will notify the Client as soon as practicable and will, where possible, offer an alternative date or a refund of any amounts paid in respect of services not provided.
7. Client Responsibilities
7.1 The Client is responsible for ensuring that:
a. All Goods to be moved are properly prepared, packed where appropriate, and ready for transportation unless packing services have been expressly included.
b. The property is accessible, with adequate parking and access arrangements for the removal vehicle at both collection and delivery addresses.
c. All necessary permits, suspensions or permissions for parking or access are obtained in advance where required.
d. All Goods are available at the time of collection and that no items intended to be moved are left behind.
7.2 The Client must be present or represented at both the collection and delivery addresses to ensure that the correct Goods are collected and delivered and to sign any relevant documentation.
7.3 The Client must not include in the Goods any items which are hazardous, illegal, perishable, or otherwise unsuitable for transport, including but not limited to explosives, flammable substances, drugs, live animals, plants, or items requiring special licences.
7.4 The Client must notify the Company in advance of any Goods of exceptional value, fragility or sensitivity so that suitable arrangements can be made. Failure to do so may affect the Companys liability.
8. Company Responsibilities
8.1 The Company will use reasonable care and skill in performing the Services and will take reasonable steps to protect the Clients property and Goods during the removal process.
8.2 The Company will provide appropriately trained staff and suitable vehicles and equipment for the Services as described in the Quotation.
8.3 The Company will make reasonable efforts to adhere to agreed timescales but cannot accept liability for delays caused by traffic, road conditions, weather, accidents, or other circumstances beyond its reasonable control.
8.4 The Company reserves the right to choose the route and methods of transport and to use sub-contractors where appropriate. The Company remains responsible for the proper performance of the Services where sub-contractors are used.
9. Liability and Limitations
9.1 The Companys liability for loss of or damage to Goods, howsoever caused, shall be limited in accordance with this clause unless otherwise agreed in writing and an additional charge for extended liability has been paid.
9.2 The Company shall not be liable for:
a. Loss or damage arising from wear and tear, inherent defects, deterioration, or pre-existing damage.
b. Loss or damage to fragile or high value items, including but not limited to glass, china, antiques, artwork, jewellery, money, documents, data, or electronic equipment, unless such items have been specifically declared and agreed in writing.
c. Loss or damage resulting from the Clients failure to pack Goods adequately when the Company has not been contracted to provide packing services.
d. Loss or damage arising where the Client or a third party has packed, loaded, or unloaded the Goods.
e. Indirect or consequential loss, including loss of profit, loss of use, or emotional distress.
9.3 The Companys total liability for loss of or damage to Goods, whether arising in contract, tort, or otherwise, shall not exceed a reasonable market value of the Goods or any specific limit specified in the Quotation or separate agreement.
9.4 The Client must inspect the Goods as soon as reasonably practicable following delivery and must notify the Company in writing of any apparent loss or damage within 7 days of delivery. Failure to do so may prejudice any claim.
9.5 Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot lawfully be excluded or limited under UK law.
10. Delays and Waiting Time
10.1 The Company will use reasonable endeavours to adhere to agreed arrival and delivery times but times are estimates only and not guaranteed.
10.2 If the Services are delayed due to circumstances beyond the Companys control, including but not limited to delayed access to premises, waiting for keys, or other issues at the property, the Company may charge an additional waiting time fee at the rate specified in the Quotation or as otherwise notified to the Client.
11. Parking, Access and Property Damage
11.1 The Client is responsible for arranging suitable parking and obtaining any necessary permissions or permits. The Company shall not be liable for any fines or penalties arising from inadequate parking arrangements, and any such fines may be charged to the Client.
11.2 The Client must ensure that access to the property is safe and suitable for the removal team and vehicle. This includes clear stairways, corridors, lift access where applicable, and safe loading areas.
11.3 The Company will take reasonable care to avoid damage to property and fixtures. However, the Company shall not be liable for damage arising from moving Goods where the Client has instructed that a particular route be used, or where access is difficult and the Client has been advised of the risks.
12. Waste Regulations and Disposal
12.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste carrier and will only remove items agreed in advance as part of the Services.
12.2 The Client must not request the Company to dispose of hazardous, prohibited, or regulated waste, including but not limited to asbestos, chemicals, oils, paints, gas bottles, or clinical waste.
12.3 Any disposal of unwanted items or waste must be agreed in advance and may incur additional charges. The Company reserves the right to refuse the removal or disposal of any items that it reasonably believes breach waste regulations or pose a risk to health, safety, or the environment.
12.4 Where the Company agrees to remove items for disposal or recycling, it will do so in accordance with relevant legislation and using appropriate facilities, but cannot guarantee any particular outcome in terms of reuse or recycling.
13. Insurance
13.1 The Company maintains appropriate insurance cover for its legal liabilities in connection with the Services. Details of cover can be provided upon request.
13.2 The Client is encouraged to arrange suitable insurance for Goods during the move, particularly for high value or fragile items, and should not assume that the Companys insurance will provide full replacement cover.
14. Complaints
14.1 If the Client has any concerns or complaints regarding the Services, these should be raised with the Company as soon as reasonably practicable so that the matter can be investigated.
14.2 The Company will seek to resolve complaints promptly and fairly. The Client agrees to cooperate fully in any investigation, including providing evidence of any loss or damage claimed.
15. Privacy and Data Protection
15.1 The Company collects and processes personal data in order to provide the Services, manage bookings, and comply with legal obligations.
15.2 The Company will handle personal data in accordance with applicable UK data protection laws and will take reasonable steps to keep such data secure.
16. Force Majeure
16.1 The Company shall not be liable for any failure or delay in performing its obligations under the Contract where such failure or delay is caused by events beyond its reasonable control, including but not limited to extreme weather, strikes, road closures, accidents, acts of terrorism, or public health emergencies.
16.2 In such circumstances, the Company will notify the Client as soon as reasonably practicable and will use reasonable efforts to provide the Services at a later date or otherwise mitigate the impact.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any Contract between the Client and the Company shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions or the Services, without prejudice to any rights the Client may have under applicable consumer protection laws.
18. General Provisions
18.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
18.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
18.3 The Contract is between the Client and the Company. No third party shall have any rights to enforce any of its terms under the Contracts Rights of Third Parties Act 1999.
18.4 The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of booking shall apply to the Contract.
